Refund policy

RETURNS & REFUNDS

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

Eligibility To be eligible for a return, your item must be unworn, unwashed, and in its original condition with tags attached. Proof of purchase is required.

Please note: As all Syncrasy pieces are handmade and produced in limited quantities, we ask that you check sizing carefully before ordering. Size guides are available on each product page.

Custom & Made-To-Order Items Custom commissioned pieces are non-returnable and non-refundable unless the item arrives damaged or defective. This includes any piece made to your specified measurements or design brief.

Starting a Return Contact us at syncr4sy@gmail.com before sending anything back. Items returned without prior approval will not be accepted. If your return is approved, send to: 15 Macarthur Street, Cottesloe WA 6011.

Damages & Defects Inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us immediately at syncr4sy@gmail.com with photos and we'll make it right.

Sale Items & Gift Cards Sale items and gift cards are final sale and cannot be returned.

European Union If your order is shipped to the EU, you have the right to cancel or return within 14 days of receipt for any reason. Item must be unworn and in original condition with proof of purchase.

Refunds Once your return is received and inspected, we'll notify you of approval within 3 business days. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at syncr4sy@gmail.com.